Emotional intelligence (otherwise known as emotional quotient or EQ) is the ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges and defuse conflict. Emotional intelligence helps you build stronger relationships, succeed at school and work, and achieve your career and personal goals. It can also help you to connect with your feelings, turn intention into action, and make informed decisions about what matters most to you.
NOW IN BUSINESS.
Business Emotional Intelligence is a practical, work-based approach to Emotional Intelligence that helps individuals and teams understand why people behave the way they do and how to maximize their engagement with, and performance at, work. Business Emotional Intelligence is a practical, work-based approach to Emotional Intelligence that helps individuals and teams understand why people behave the way they do and how to maximize their engagement with, and performance at, work.
It is an exciting advance in our understanding of how the management of critical emotions and behaviors are linked to the success of leaders and teams.
Business Emotional Intelligence or Business EQ is about the ability to use your intrapersonal and interpersonal intelligence to focus on the critical emotions and underlying behavioral traits that predict occupational performance.
The key to Business Emotional Intelligence is self-awareness and awareness of others, it explains peoples’ capability to manage their emotions and behaviors at work and what effect it has on their potential and their performance.
The practical, straightforward approach of Business Emotional Intelligence, with its engaging and accessible business language, makes it ideal for leaders and teams to quickly understand how critical emotions and behaviors impact the success of themselves and others.
Business Emotional Intelligence consists of seven main Emotional Behavioral Clusters or scales that focus on the emotional drives and behaviors that predict success combined with a person’s awareness of them. The summaries of these are described below:
Decisiveness
Willingness to make decisions, the need for control, and the level of comfort with decision-making responsibility.
Motivation
Level of energy, passion, drive, and enthusiasm for work, being optimistic and positive, the need for achievement and challenge.
Influence
The drive to influence others and persuade them, to be heard and have an impact.
Adaptability
The desire for, and enjoyment of, variety in the workplace; the capacity to keep an open mind and be flexible with different and creative approaches.
Empathy
The ability to recognize, be sensitive to and consider others’ feelings, needs and perspectives. The need to understand, to help, and work with others.
Conscientiousness (Sub-scales Structure and Rules)
The need to plan and have structure, be diligent, and meet deadlines; the level of comfort with conforming and following the rules.
Stress Resilience (Sub-scales Resilience & Emotional Control)
The capability to relax and deal with the day-to-day pressures of work; the level of comfort with showing and managing emotions, e.g., can control/hide temper when provoked.
Self-Awareness
This scale is an index of the extent to which an individual’s EBW scores are likely to correspond with how others would score them on the EBW scales.
For emotional intelligence to be effective, it has to start with yourself. You can’t distill or enhance other people’s well-being, improvement, and sense of self without first understanding how you operate on an emotional level. What distinguishes leaders is usually their level of emotional intelligence and it is those skills that help to develop a more effective workplace.
