In a bid to deepen customer satisfaction and provide excellent service delivery, Domino’s Pizza Nigeria, has launched its new Call Centre in collaboration with Nigeria’s telecommunication long-term service provider, 9mobile.
This technological innovation was executed in line with the brand’s objective to prioritise customer satisfaction.
“Customers’ orders will be taken and delivered faster with less wait time for the customers, delivering their purchases seamless and faster. The call centre will also serve as the customer contact centre to assist our valued customers with any concerns they may have,” it noted.
Speaking at the launching ceremony, the Group Chief Executive Officer of Eat’N’Go Africa, Patrick McMichael, said: “As an organisation, Eat’N’Go is committed to always being at the forefront of customer satisfaction and by adapting to innovative ways we will keep improving on our service delivery, which the call centre avails us.” Eat’N’Go is Africa’s leading master franchise for the Domino’s pizza.
On the collaboration with 9mobile, he said, “the partnership with 9mobile will revolutionise the food delivery service in Nigeria, providing us more opportunities to be easily accessible to our customers and providing more channels of communication to our customers while employing technology to improve service delivery.”
Also present at the launch was the CEO of 9mobile, Juergen Peschel who expressed his delight with this new partnership.
“Eat’N’Go Africa is one of our key Enterprise customers and we are truly delighted to be part of this innovative approach to excellent customer service delivery as it aligns with our brand attributes which are encapsulated in three key ways, Quality of Service, Innovation and Customer Experience,” he said.
He expressed that this partnership further shows the extent to which technology can be deployed to ease the way business is done. “As an innovative company, we are pleased to provide our support to your organization as a lot of what we will be doing will ride on quality telecom technology that will help you scale. So, we are happy to have you as our partners,” he added.
