SmartPreneur
Advertisement
  • Home
  • Trending News
  • Brand Insights
  • Profiles
  • Hustle Life
  • Weekend Teaser
  • Radio
  • TV
  • Games & Quizzes
No Result
View All Result
  • Home
  • Trending News
  • Brand Insights
  • Profiles
  • Hustle Life
  • Weekend Teaser
  • Radio
  • TV
  • Games & Quizzes
No Result
View All Result
SmartPreneur
No Result
View All Result
Home Grow

What are you doing for customer service week?

Ruth Okwumbu-Imafidon by Ruth Okwumbu-Imafidon
October 5, 2022
in Grow, Lifestyle, Trending News
0
Customer service week
0
SHARES
0
VIEWS
Share on FacebookShare on TwitterShare on Whatsapp

It’s customer service week, yeah! What have you got planned out?

Join our communityJoin our communityJoin our community

Historically, Customer service week happens in the first full week in October, and it is an international celebration of the importance of customer service. Also, the lights are focused on the men and women who provide customer service. You know how we always say ‘customer is king’? Well, this is the one week where you are not allowed to say that. Lol.

Overall, the target of activities in the customer service week should be to boost team morale of the team that carries out the significant task of keeping your customers satisfied, and also appreciate them for what they do.

The success of most business structures is somehow tied around the customer service, so this is a really important week in the calendar. This may also be a good time to review some of your customer service strategies and see how to improve on it. It may be in form of providing gifts and incentives for your customer service staffs. It may also be in form of an organised training for your employees, to improve their customer service skills.

It does not have to be entirely about your customers, neither does it have to be all focused on the staffs. At the end of the customer service week, what you significantly want to see in your business is satisfied customers, and happier employees.

Here are three suggestions of what you can do in this customer service week.

 

Do a customer survey

It’s customer service week after all. Wouldn’t it be a good time to hear from your customers how they feel about the service so far? Sure, it would.

You can do an online survey. Simply create the form, using a sweet thank you message as the introduction. Send the links to all customers (using your past customer data). Appreciate them for their patronage, and let them know you would like to serve them

better. Ask them what they enjoyed most about your service or product in the past. Ask them to rate the product, price, quality, aftersales service, and customer service in general.

You can sweeten this deal, but giving a discount to those who fill out your survey, on their next purchase (maybe within the next one month).  Make it a win-win for everyone.

6 free business courses every entrepreneur should take

Engage the customers and get them to connect with your team

This is a good time to engage and connect with your customers as well (you know you should be doing this every time of the year though). If you have sufficient data of reviews on transactions, you can identify employees who have received great reviews in the past and celebrate them. Or you can have a poll (in-team or among your customers) to decide which team member is most efficient in customer service. Take time out and celebrate them.

Now, how does this engage the customer?

An example will best convey this. What if you send out messages to your customers (via social media, whatsapp or whatever channel you use) introducing them to the customer service staff of the year. You can now invite them to celebrate this person with appreciation messages tagging their handles. You may even randomly select some customers at the end of the day and give some gifts to thank them for celebrating the staff.

Remember the goal is happier staffs, and satisfied customers.

 

Consider some appreciation packages for your team

Often times, the focus is on promotions and discounts and gifts for customers, with little or nothing for the team. This is one week in the year you can reverse things a bit. Try to appreciate your team too. There are endless ideas on what to do. It can be as simple as an appreciation board where you post appreciation messages to every member of the team. It can be a ticket to the movies, a lunch pack, a shopping voucher, a little bonus etc.

Often, the focus is not in the size of the package but in the thought behind it. Get creative and thoughtful. You will come up with something they would love.

 

Bottomline

Above all, Customer Service Week is an opportunity to stop and think about the welfare of the people who make your business successful – your employees, your customers, your partners. Appreciate them all.

Tags: Customer service tipsCustomer service weekhow to keep your customers happykeep your team motivated this customer service week
Previous Post

Stop Your Business From Losing Money With These 6 Powerful Tips

Next Post

Market research for business: Why and how to go about it.

Ruth Okwumbu-Imafidon

Ruth Okwumbu-Imafidon

Related Posts

7 Things to Normalize in Your Daily Business Operations
Grow

7 Things to Normalize in Your Daily Business Operations

by Blessing Osazuwa
March 29, 2023
0

Running a successful business is a continuous process that requires discipline, dedication, and consistency. As a business owner, it's essential...

Read more
Chinazom Arinze
Hustle life

How I saved my company from making a 30 million naira loss – Chinazom Arinze

by Ruth Okwumbu-Imafidon
March 29, 2023
0

Money is the lifeblood of any business, and while looking for ways to make money, entrepreneurs have to proactively look...

Read more
Twitter will be removing Blue Ticks from April 1, 2023
Trending News

Twitter will be removing Blue Ticks from April 1, 2023

by Ruth Okwumbu-Imafidon
March 29, 2023
0

From April 1, 2023, Twitter will be phasing out its "legacy verified programme" and removing some "legacy verified checkmarks". Users...

Read more
How to build business partnerships that last a lifetime
Trending News

7 things investors want to see in your Pitch Deck / Presentation

by Ruth Okwumbu-Imafidon
March 27, 2023
0

If you are at the point in your entrepreneurial journey where you have to seek funding from investors, then you...

Read more
Win Free Product Shoot In the #CaptureMyBusiness Challenge
Trending News

Win Free Product Shoot In the #CaptureMyBusiness Challenge

by Blessing Osazuwa
March 24, 2023
0

Smartpreneur, in partnership with Emblue Space and Studios, is offering an opportunity for female business owners to take their businesses...

Read more
Register now: Smartpreneur Webinar & Panel Discussion comes up on March 31
Trending News

Register now: Smartpreneur Webinar & Panel Discussion comes up on March 31

by Ruth Okwumbu-Imafidon
March 24, 2023
0

In today's fast-paced and rapidly changing economy in the country and the globe, it has become more important for today’s...

Read more
Mailchimp users will now pay 7.5% more as VAT from April 20, 2023.
Trending News

Mailchimp users will now pay 7.5% more as VAT from April 20, 2023.

by Ruth Okwumbu-Imafidon
March 22, 2023
0

Nigerians using MailChimp will have to pay 7.5% more from April 20, 2023, as the company is set to implement...

Read more
Load More
Next Post
Market research for business: Why and how to go about it.

Market research for business: Why and how to go about it.

Please login to join discussion

Recent News

7 Things to Normalize in Your Daily Business Operations

7 Things to Normalize in Your Daily Business Operations

March 29, 2023
Chinazom Arinze

How I saved my company from making a 30 million naira loss – Chinazom Arinze

March 29, 2023
Twitter will be removing Blue Ticks from April 1, 2023

Twitter will be removing Blue Ticks from April 1, 2023

March 29, 2023
How to build business partnerships that last a lifetime

7 things investors want to see in your Pitch Deck / Presentation

March 27, 2023
SmartPreneur

© 2020 SmartPreneur

Navigate Site

  • Home
  • Trending News
  • Radio
  • Games & Quizzes
  • TV

Follow Us

No Result
View All Result
  • Home
  • Trending News
  • Radio
  • TV
  • Hustle Life
  • Brand Insights
  • Profiles
  • Game & Quizzes
  • Weekend Teaser

© 2020 SmartPreneur